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5 Facebok Insights Your Business Can’t Ignore

May 25, 2012  |  by Anne

Our friends at Social Media Today share their insight on insights!  Check out their list of 5 Facebook insights that will help your business.  Understanding valuable analytics can you make the most out of your social media presence!  Use these 5 keys to help measure your social media ROI.

Daily Negative Feedback User

This tab is located near the end of the entire Facebook Insights spreadsheet, after the demographics tabs and before the check-in information.  Don’t just look at the column in the “Key Metrics” tab, because it doesn’t paint the entire picture.   The Daily Negative Feedback User tab is just as important as how many people “like” your page.  It shows you how many so-called fans have decided to hide your status update in their feed, hide all of your status updates for good, reported you as spam, or decided to “unlike” you altogether.

Looking at this metric on a daily basis, versus looking at a week or a month at a time, allows you to tie those actions to your specific Facebook posts for the day.  It will tell you exactly what kind of content turns off your fan base.   Remember, when people decide to hide your page for good, they’ll never see your status updates and you’ve essentially lost them, despite the fact they still show up as a “like” in your total fan numbers.

28 Days Viral Impressions

This measurement, which shows you the total number of times users saw your posts via stories published by their friends tells you a few things. First of all, let me tell you that one again: this data tells you how your message is spreading to the friends of your fans.  The friends of your existing fans areyour next generation of fans, so you want this number to be growing.  Chances are that if their friends like you, they will like you, and even better they will trust you, too.

In addition, when this metric is growing, it means your visibility is growing.  More people are being exposed to you, and that exposure is the first part of the social media ROI cycle.  The higher the number, the more your fans are interacting with content and helping their friends find you, too.

28 Days Organic Reach

Truth be told, Facebook Insights has more ways to measure reach than Larry King has had wives.  It’s bordering on the ridiculous because everyone seems to define “reach” in a different way.  Using the 28 Days Organic Reach measurement, found in the Key Metrics tab, is an easy way to see how your business is performing naturally.

At the Facebook Marketer’s Conference in New York earlier this year, we learned that only 16% of your fans are actually seeing your updates.  Looking at the organic reach is great because it tells you how many people visited your page or saw your page or one of your posts in their News Feeds or Tickers.  This metric measures people who are fans of your page, as well as those who are not.  This gives you an idea of your actual, natural reach.  Watch this number to determine if you are improving your EdgeRank.

Daily Like Sources

At first glance, this seems like an obvious inclusion, and it is.  While it is important to know where your audience is coming from, the metric you need to watch closely is the one with the title “mobile.”  Mobile is one of the fastest-growing ways for people to consume social content all over the world.  If you’re not creating a user experience that works well for your mobile audience, you’re way behind in the game.  You can see this without downloading the spreadsheet on the admin page of your Facebook site, but this is one you should be watching long-term.

Weekly Reach by Country

One of my biggest social media pet peeves is when a business decides to post something to their fans of a specific country or city without geo-targeting a post.  Why does this peeve me so?  Because it isn’t relevant to me.  Nor is it relevant to anyone else outside of the one geographic area.  Looking at the “weekly reach” will tell you where your fans are.  This is a great opportunity to provide exclusive content to fans in certain locations, or test drive a promotion without involving legions and legions of fans.  This is also a great way to tap into your hidden market.  I can’t tell you how many brands I’ve worked with that have been blindsided when they learned that their second-highest fan count resided in Brazil – despite the fact the brand has no official presence there.

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2 responses to “5 Facebok Insights Your Business Can’t Ignore”

  1. […] your fan wall or take a quick glance at your Facebook Insights.  We just blogged on Friday about 5 Facebook Insights your business can’t ignore, so download the app and read the blog post to give your fan page a jolt in the right […]

  2. […] 5 Facebok Insights Your Business Can’t Ignore Our friends at Social Media Today share their insight on insights!  Check out their list of 5 Facebook insights that will help your business.  Understanding… […]

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