In our last Feedback Friday survey, we asked MRIS customers about which browser they’re using when they access our systems. Looking at the results, we learned two important facts:
1. Many respondents are unaware of what browser version they use, and
2. A large percentage are using outdated and, in some cases, unsupported versions of Internet Explorer.
In time tests conducted here at MRIS, our Quality Assurance and Product Development teams compared the loading times of larger, content and feature-rich sites (e.g. news outlets, e-commerce and banking sites) using Internet Explorer 8 (IE 8) and Google Chrome.
The difference in loading times is staggering! By testing the browser impact, we found that loading the exact same page in Google Chrome was on average 3 times faster than in IE 8. While 10 seconds here and 20 seconds there don’t seem like much, they add up to a substantial amount of time spent on the computer.
So what does that mean for Internet Explorer users? The short answer would be “update or switch to a more recent browser,” but customers using Windows XP cannot simply update to later versions of Internet Explorer (the highest version that XP supports is Internet Explorer 8). To help those customers, we found a “plug-in” designed by Google for users of Internet Explorer versions 9 and below. Google Chrome Frame improves the speed of Internet Explorer dramatically and installs quickly.
We want to make sure that all of our customers are using MRIS systems under optimal conditions, so please visit our MRIS Preferred Browser page on MRIS.com for links to updated browser versions and instructions on how to check which browser version you’re currently using. If you have any questions about how to update your current browser or install a new one, please reach out to our Support Center staff for assistance at 301-838-7200 (toll free: 888-838-8200) or by chat or email.