Has this ever happened to you and you wonder what you’re doing wrong? Well, you might not be doing anything wrong at all! The error is often caused by the settings on your Internet Explorer browser. One scenario is that the error is caused by the browser’s high security settings prevent Warning Security messages to be displayed on the screen that prompt you to run MRIS Java digital Certificate. It’s great to know your Internet Explorer is secure, but in this case, it prevents you from seeing the warning and ultimately from having the opportunity to click “Run.” Another scenario is that you may have selected to cancel the Warning security prompt instead of click “Run.” Remember, you always want to RUN, RUN, RUN 🙂
For help with this common issue, view our Knowledge Base article, that will walk through two different options to resolve this problem. And of course, if the issue is not resolved, do not hesitate to reach out to the MRIS Support center at 301-838-7200 or email firstname.lastname@example.org.