Whenever possible, MRIS seeks customer feedback on products before making updates. This feedback comes not just from the suggestion box or the feedback form at the bottom of the page in Matrix and Keystone, but also through surveys.
For the upcoming Keystone updates to the water section, we sent surveys to every MRIS customer who had an active water-oriented listing at the time of the survey. In this instance we actually sent two surveys – one earlier in the year to help us finalize what these new fields would be, and another just this week to gather feedback about how customers feel about these new water fields.
The results of this week’s survey are in, and we’ll let the charts speak for themselves.
So, those are some pretty telling charts, but we have some customer statements we’d also like to share from some of the customers we worked with directly:
I am thrilled about the upcoming changes to Keystone, specifically those related to “Water”. We asked MRIS for some specific fields that would help us better represent our listings to potential buyers in our lake market, and they listened! They have sought my input throughout the entire research and build process and incorporated everything I asked for. These updates will significantly improve the listing information for both our agents and our buyers. Thanks MRIS, you have been wonderful to work with! Job well done!
– Linda Fosdick, ABR, CRS, ePro, GRI, RSPS, SFR – Associate Broker, Dockside Realty
For the last year MRIS has worked with the Garrett County Board of REALTORS® to identify gaps in the Keystone Water section. They listened to our suggestions and worked with us each step of the way to ensure they got it right! The new Water fields, especially the addition of the Split Lakefront pick list selection will really improve our ability to describe properties located on Deep Creek Lake. We couldn’t be happier with the end result and can’t wait for all of the wonderful data improvements they have coming! It’s great to have an MLS that works with us to continually improve our experience!
– Carol Wills, Railey Realty, Inc.
MRIS is making it easier and more effective to list and buy properties on the Chesapeake Bay! With the addition of new Water fields, sellers can highlight the attributes of their water oriented properties with much more precision, and buyers can find properties that meet their specific needs faster and with less effort. MRIS interviewed me and kept coming back to me for clarity and to show me they understood the problems I was experiencing. Thanks MRIS for working with agents who work on the water!
– Charlie Buckley, Long & Foster Real Estate, Inc.
I am very excited for the upcoming changes in Keystone/MRIS. The added abilities being offered for water oriented properties will allow a buyer the ability to drill down and look for very specific water features. This will also allow sellers to highlight particular features that they feel are compelling and desirable.
I enjoyed the process of assisting MRIS in this endeavor. They got it and they actually listened. In fact, they came back numerous times to really get a firm grasp on the issues as we, the daily practitioners, deal with on a regular basis. Thanks for all of the support!
– Michael Hamby, Champion Realty, Inc.
Our Keystone product development team would like everyone who assisted MRIS with the addition of these new water fields. We will continue to solicit your feedback for future updates to Keystone and other MRIS tools and products.
Do you have a water listing but didn’t receive either of our surveys? Check your SPAM folder. If you find that our emails are being sent there, take a minute to add firstname.lastname@example.org to your Safe Sender list (or the equivalent).
Also, if you have unsubscribed to and/or opted-out of MRIS emails using the link at the bottom of the emails we send, you will not receive emails from us, including these surveys. If you are unsure as to whether you’ve opted out, please send us an email so we can check this for you.