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We Want to Know Wednesday: Have You Tried Online Chat Yet?

October 19, 2011  |  by Anne

It’s 8:07 p.m. and you have a question.  Correction, your clients have a question that you need help finding out the answer to.  The MRIS Call Center is closed, but time is ticking as your clients await a return phone call.  So what do you do?

Log in to and select the “Live Chat” option  (located in the Support Center section of MRIS Customers) to chat with an MRIS Customer Support Representative.  Available until 9:00 p.m. everday, online chat is a great option to get your questions answered after call center hours. Online Chat is available Monday – Friday from 9:00 a.m. – 9:00 p.m. and Saturday -Sunday from 9:00 a.m. – 5:00 p.m.

If you have tried Online Chat before, share your experience below.   If you haven’t tried online chat yet, try it now or keep it in mind whenever you need a question answered.

Online Chat is a quick, convenient way to get your questions answered fast.

Use the Online Chat option when…

  • You have a question after the call center has closed
  • You are working in a public place, like Starbucks, and can’t talk on the phone
  • You want an immediate answer to something and the Call Center lines are busy

Happy chatting!



Posted in Blog, Featured, Support Center, We Want to Know Wednesday

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3 responses to “We Want to Know Wednesday: Have You Tried Online Chat Yet?”

  1. MRIS_CMO says:

    I just used the CHAT feature this morning to reset my password and it could not have been faster or easier. I highly recommend this for anybody on the go. John

  2. MM Gates says:

    Okay, I get challenged by new technology from time to time. Keeps me humble. I am trying to log into intensedebate, it recognizes that I have a account and wants me to use it, but it won't let me. To keep from pulling my hair out, I'm going to move on to another project. But, I'd really like to log on to intensedebate….

  3. Cheryl Care says:

    Thanks for another awesome communication tool. Cheryl Care, Associate Broker, Prudential PenFed Realty

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