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You Suggest, We Listen: How MRIS Responds to Your Recommendations

September 20, 2011  |  by Debbie

Do you ever wonder what happens to the suggestions you submit to us online, through surveys, by email or phone? While you may not receive a personal reply to every suggestion you submit, we do, however, compile and read each and every suggestion.  MRIS receives hundreds of comments a month and this feedback helps us drive our development efforts throughout the year. So thank you!

Here’s a brief update on what’s been happening with your most requested suggestions. All eleven of the top eleven requests have either launched or are in some form of research or development stage.

Top Requests:

  1. Completed! Improve Keystone Photo Upload: Media Connect launched with rave reviews
  2. Completed! Allow Photo Upload to Work on a MAC: Media Connect is MAC compatible
  3. Completed! System Times Out Too Quickly: Increased from 15 minutes to 2 hours
  4. Completed! Password Required to Change Too Often: Increased from 90 days to 180 days
  5. Completed! Increase Email Storage: Increased from 200M to 2 Gig
  6. Completed! Remove Help Pop-ups on Matrix: Pop-ups were disabled
  7. Completed! Improve Matrix Map Search: Push pin location and “jump to” features
  8. In Progress! Need an MRIS Mobile App: In development – let us know what you want in a Mobile App, take our short survey!
  9. In Progress! Improve Web Settlement Xpress: Enhancements have already been made with more to come
  10. In Progress! Make Keystone Enhancements: A new and improved Keystone is currently in development.  The first release will include an updated landing page that simplifies the workflow for creating and editing listings.
  11. Researching! Simplify the Agent Search: Reviewing  alternative ways to access Agent emails

We will continue to update you on the status of these suggestions and others. Thanks again for all of the fantastic ideas and comments. Keep them coming. Your input DOES make a difference.

Is there something that you want that didn’t make the list? Leave a comment below or send an email to

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2 responses to “You Suggest, We Listen: How MRIS Responds to Your Recommendations”

  1. Colleen Boswell says:

    Thank you so much for you help with reinstating my account. I was so worried! Your representatives were polite, helpful and pleasant. Couldn't ask for better. Merry Christmas to All!

    Colleen Boswell

  2. Jacqueline Barnes says:

    I would very much like to have the option to change my own email password in MRIS.
    Today I set up a docusign account and was having problems with it. Come to find out – the problem was that the docusign account had to be the same email and password as my MRIS account (which I could not remember since I rarely use it). With no option to recover a forgotten passwrod in MRIS mail – I was forced to call your technical support who quiickly reset the account and gave me the password which I was told I would HAVE TO USE FROM NOW ON and had no ability to change. The issue is – because of the inflexibility of MRIS – I will have to change my ZIPFORM password to THE MRIS password AND the Docusign password so that it matches the MRIS email password. This could have been a much simpler process if MRIS could trust us to set our own passwords.

    So my suggestion is to include the "FORGOT PASSWORD?" option that would send the current password to our alternate email and allow us the opportunity to recover and change our own password – rather than having to wait for MRIS employees to be on duty. thanks!

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