Since MRIS announced the return of compliance “pop-up” notifications last week, the Compliance Department would like to clarify a few things based on questions they have received. Most importantly, a pop-up notification will only appear if your account has been flagged for a violation. You will not receive a pop-up if you do not have a violation. The notifications will pop-up when you are logged into MRIS.com and are being reinstated as a tool to assist our customers in avoiding compliance notices and fines.
If you have a Compliance notification “pop-up”:
- The alert will communicate one of the four issues: Delinquent Settlement Date, Delinquent Contingency Expiration Date, App Reg and Temp OFF
- These four issues are the same that appear on your Listing Compliance Report
- Alerts will continue to appear each time you log in until the issue is corrected
- Alerts do not replace the Compliance Notices and Fines, they are a tool to help avoid them
To review the details of your violation, select the Listing Compliance Report link within the pop-up. This will redirect you to a page to review violations and update your listings to avoid fines being imposed. You may select between “My Listings” and “My Entire Office”, and then click “Check Listings” for a detailed explanation of the violations(s).
You can also go to Keystone by selecting the “Click here to revise your listings” link at the bottom of the page. Pop-up violations will continue to appear every time you log into MRIS.com until your compliance issue(s) has been resolved.
For further clarification, the MRIS Support Center is always available at 301-838-7200 or by emailing helpdesk@mris.net.
